Privacy Statement




Shenzhen CBD-Tech Co., Ltd. (hereinafter referred to as "CBD" or "we", including its affiliates, etc.) attaches great importance to the maintenance and protection of users' personal information. This policy applies to all of CBD's products and services (website:, software products and services: CHITUBOXbasic, CHITUBOXpro, ChituConsoleApp), but does not include products and services that have separate privacy policies (not incorporated into this Privacy Policy).

Last updated:December 20, 2021.

If you have any questions, comments or suggestions, please contact us at the following contact information.



CBD understands the importance of personal information to you and makes every effort to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and to protecting your personal information by adhering to the following principles: consistency of rights and responsibilities, clarity of purpose, choice of consent, minimum sufficiency, security, subject participation, and transparency. At the same time, CBD is committed to protecting your personal information by taking appropriate security measures in accordance with the mature security standards of the industry.

Please read and understand this Privacy Policy carefully before using our products or services.



How We Use the Information We Collect?


(i) Identifying Information

You may use our Site and Software without providing us with any personal information; however, if you request to receive certain types of notices or updates, or need to implement features of the Software, we may collect personally identifiable information that you voluntarily provide.

Personal User Account Registration and Login: In order to register or login to an account, you may be required to provide the following information to CBD: email address, created user name and password. During the registration process or after account creation, it is helpful if you provide us with the following additional information to help us provide you with a better service and experience: your name, contact address, phone number, fax number, industry of employment, company affiliation, your social media accounts, financial account information. If you do not provide this information, it will not affect the basic functionality of using CBD products and services.

Business User Account Registration and Login: In order to register or login to your account, you may be required to provide the following information to CBD: your business name, email address, created user name, password, contact address, phone, fax, industry you work for, financial account information.


(ii) Information for realizing the functions of the product

In the course of your use of the Software, you may be required to provide us with the following information in order to ensure the proper implementation of the corresponding functions of the Software: configuration information of your printer device, log records of the use of the Software, and information about the operating system of the Software.

If you refuse to provide such information, we will not be able to provide you with the appropriate services, but it will not affect your ability to use other features of CBD's products and services.


(iii) Information automatically collected by the device

We and our third party service providers may collect information automatically from your device in a variety of ways including:

Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, device type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.

Cookies: Cookies are small text files that are stored directly on your device when you visit a website. We use cookies to collect information such as the time spent on the Services, the pages visited, the pages you view immediately before and after visiting the Services, the search terms you enter and other anonymous traffic data. Cookies allow us to recognize you, personalize your experience, facilitate navigation, and present information more effectively. We also use cookies to collect statistical information about the use of the Services in order to understand how the Services are being used, how to improve the Services, and how to resolve issues related to the Services. If you do not want your information to be collected by cookies, most browsers allow you to automatically reject cookies or choose whether to reject or accept cookies from specific websites. If you would like to learn more about cookies, visit If you do not accept our cookies, you may experience some inconvenience when using our services.
Google Analytics uses cookies to track your interactions with the service. google will then collect this information and send it to us. For more information about Google Analytics, please visit


IP Address: Your IP address is the number automatically assigned by your Internet service provider to the computer you are using. Whenever a user accesses the service, our server log files automatically identify and record the IP address as well as the time and page visited. It is common practice for many websites, applications and services to automatically collect IP addresses. We use IP addresses to calculate usage of the service, to help diagnose problems with the server, and to manage the service.


Third Party SDKs:In order to provide and optimize our services, we may have third party SDKs embedded in our software, which may collect your personal information in conjunction with our efforts to provide you with more comprehensive services. We will take necessary measures to control the collection and use of your personal information by these third party SDKs to ensure that your personal information is effectively protected. For more information about the identity of the third parties, the purpose of collection, and links to the privacy policies of the third parties, please refer to the description of the third party SDKs in Annex I of this policy.


(iv) Information we receive from third parties.

We may combine the information we collect from you with information we receive from other sources that relate to you.

Third Party Advertising: We may work with third party ad network service providers (including ad delivery platforms, ad monitors, ad delivery agents, and statistical analysis service providers) to deliver ads and collect your device identifier, ad browsing history, de-identified or anonymized user profiles, and statistical/analytical information on our and third party's applets, websites, and mailboxes.


(v) Information needed to improve the quality of our services

In order to enhance your service experience and improve the quality of our services, or to prevent risks, or to recommend better or more suitable services for you, we may collect the information you provide when you contact our customer service team, the information you send to us in response to questionnaires when you participate in questionnaires, and information about the types and methods of services you use, and the operations you perform when using the services.



When and to Whom do we disclose your information?


(i) Sharing

We will not share your personal information with any company, organization or individual outside of CBD, except as follows.

1. Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.

2. We may share your personal information with other parties in accordance with laws and regulations, or in accordance with mandatory requirements of government authorities.

3、Sharing with our affiliates: Your personal information may be shared with our affiliates. We will only share personal information that is necessary and is subject to the purposes stated in this Privacy Policy. If an affiliate wishes to change the purpose for which personal information is processed, it will again seek your authorized consent.

4. Sharing with Authorized Partners: Some of our services will be provided by authorized partners only to achieve the purposes stated in this policy. We may share some of your personal information with our partners in order to provide better customer service and user experience. For example, when you purchase our products online, we must share your personal information with a logistics service provider to arrange for delivery or to arrange for a partner to provide the service. We will only share your personal information for purposes that are legal, legitimate, necessary, specific, and explicit, and only as much personal information as is necessary to provide the service. Our partners do not have the right to use the personal information shared for any other purpose.

Currently, CBD's authorized partners include our suppliers, service providers and other partners. We send information to our suppliers, service providers and other partners who support our business globally by providing technical infrastructure services, providing transactional and communication services (such as payment, logistics, messaging, email services, etc.), analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, facilitating payments, or conducting academic research and surveys.

For companies, organizations and individuals with whom we share personal information, we will enter into strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.


(ii) Transfer

We will not transfer your personal information to any company, organization or individual, except for the following.

1、Transfer with express consent: after obtaining your express consent, we will transfer your personal information to other parties.

2、In the event of a merger, acquisition or bankruptcy and liquidation involving the transfer of personal information, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy before we ask the company or organization to seek your authorized consent again.


(iii) Public Disclosure

We will disclose your personal information publicly only under the following circumstances:

1、After obtaining your express consent.

2、Disclosure based on law: We may disclose your personal information publicly if we are compelled to do so by law, legal process, litigation or government authorities.



Your Choices


(i) Certain Choices for Collecting Personal Information

We provide you with specific choices regarding the personal information we collect from you, such as how we use the information and how we communicate with you. If you do not wish to receive emails, text messages or phone calls from us, update your preferences, request that we remove your information from our mailing list or make other requests, please contact us as follows:

  1. Update your information
    You may send an email to to review, change or request deletion of your personal information.
  2. Unsubscribe and manage your preferences

You can choose whether or not to receive emails, text messages, printed materials, and other communications from us. You can click on the "unsubscribe" link at the bottom of every email you receive from us, or you can change your preferences at any time by sending an email to

  1. Access, Correction and Deletion of Personal Information

You may also exercise the following rights with respect to your personal information: to inquire about and request access to your personal information; to request the addition of your personal information or the correction of errors in your personal information; to request that we stop collecting, processing or using your personal information or to request its deletion if we collect, use, or share your personal information with others in violation of laws and regulations or if we have agreed with you to do so. However, if we are required to collect, process, use or transmit your information in accordance with applicable laws and regulations, we may refuse your request to the extent permitted by applicable laws and regulations. We have the right to adjust your rights as described above in accordance with the applicable laws and regulations. If you want to exercise the above rights, please send an email to, we may ask you to provide the appropriate supporting documents to verify your identity according to the specific situation.

  1. Refusal to provide personal information, withdrawal of consent and account cancellation

In the event that you decide not to provide relevant information, we have the right to decide in our sole discretion whether to consent to the processing of your application or requested transactions, account activities and services within the scope of the laws and regulations. In addition, you may revoke prior consent, legally refuse to allow us to process your personal information or cancel your account at any time. In some cases, revoking your consent to our use or disclosure of your personal information means that you will not be able to use some of our goods or services. To exercise your rights as described above, please send an email to .We may, on a case-by-case basis, require you to provide appropriate supporting documentation to verify your identity.



Information Security

We seek to use appropriate technical, administrative, and physical safeguards to protect the information collected through the Services. Unfortunately, no organization can guarantee the absolute security of electronic information, especially information transmitted over the Internet.If you believe there are any security risks or vulnerabilities in our systems, please contact us.


International Transfers of Personal Data

Your information collected by CBD may be transferred to and accessed by CBD  entities and business partners globally. We nonetheless provide the same level of protection as specified in this Policy, regardless of the location of processing. For international transfer of data collected in the EEA, we require data recipients to enter into the model contractual clauses approved by the European Commission, or to be certified under the EU-US Privacy Shield.


Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.


Children's Information

If you are under 14 years of age, you may view the Service. However, if your guardian or parent has not read and understood the Service and consented to your provision of personal information, you may not provide personal information to us (except for information that is automatically collected). By continuing to use the Service, you represent that your guardian or parent has read and understood the content of the Service and consented to your use of the Service. The Site is not directly intended for use by children under the age of 14 and we do not knowingly collect information from children under the age of 14. If we inadvertently collect personal information from a child under the age of 14 without the consent of the aforementioned guardian or parent, we will delete that information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new Privacy Policy on our website. If we make a material change to our Privacy Policy, we will take reasonable steps to notify you, for example, by posting a banner or pop-up notice on the website.



Annex I. Description of Third Party SDKs

In order to provide and optimize our services, we have embedded third-party SDKs in our products, which may collect personal information from you in conjunction with our efforts to provide you with more comprehensive services.

Listed below are the names of the third-party SDKs we currently use and the purposes for which they are collected. If you have questions about third parties collecting your personal information through their SDKs, please refer to the privacy policies of those third parties.





Xiaomi push SDK

Push you system notifications or important news

Huawei push SDK

Push you system notifications or important news


Push you system notifications or important news


Push you system notifications or important news

Meizu push SDK

Push you system notifications or important news


Push you system notifications or important news


Push you system notifications or important news

Facebook login SDK

Provide login service

Google login SDK

Provide login service

Wechat login SDK

Provide login service