ChituGlyph Privacy Policy

This Privacy Policy (the "Policy") explains how Shenzhen Chuangbide Technology Co., Ltd. (hereinafter referred to as "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you access or use ChituGlyph (the "Service"), a text-to-image and image-to-3D model generation product. This Policy is an integral part of the Terms of Use, and by using the Service, you agree to the collection and processing of your personal information in accordance with this Policy. We strictly comply with the provisions of the Personal Information Protection Law of the People's Republic of China, the Interim Measures for the Administration of Generative Artificial Intelligence Services, and other relevant laws and regulations to protect your personal information security and legitimate rights and interests.

1. Information We Collect

We adhere to the principle of "legality, necessity, and minimization" and only collect personal information that is necessary to provide the Service and comply with legal obligations. The information we collect includes the following categories:

1.1 Account-related Information (if you register an account)

When you register an account to use the Service, we may collect your user name, email address, phone number, and password (encrypted storage). This information is used to verify your identity, manage your account, and provide you with personalized service support. We will not collect additional account-related information beyond what is necessary.

1.2 Service Usage Information

To provide and optimize the Service, we may collect information related to your use of the Service, including but not limited to: text prompts you submit when using the text-to-image or image-to-3D generation function, images you upload as reference materials, parameters you set during the generation process, generated works, usage time, usage frequency, device information (such as device model, operating system version, and IP address), and browser type. Among them, the text prompts, uploaded images, and generated works you submit may contain your personal information, and you shall ensure that the content you submit does not involve the personal information of others without authorization.

1.3 Information Collected with Your Explicit Consent

In specific scenarios (such as when you need to receive service notifications, technical support, or promotional information), we may ask for your explicit consent to collect additional information (such as your contact address). You have the right to refuse to provide such information, which will not affect your use of the basic functions of the Service.

1.4 Information from Legitimate Third Parties

If you choose to log in to the Service through a third-party platform (such as social media accounts), we may receive the user information you have authorized the third party to provide (such as your third-party account nickname and avatar). We will only collect the information authorized by you and will not actively obtain other information from the third party without your consent.

2. How We Use Your Information

We use your personal information only for the purposes stated in this Policy and the Terms of Use, and will not use it beyond the scope of the stated purposes without your explicit consent. The specific uses include:

• Providing the Service: Process your text prompts, uploaded images, and parameter settings to generate images and 3D models as requested, and provide you with content storage, editing, and download services;

• Improving Service Quality: Analyze your service usage habits and feedback to optimize the Service's algorithms, functions, and user experience, including but not limited to optimizing the accuracy of generation results and improving the stability of the Service;

• Account Management and Security: Verify your identity, protect your account security, prevent unauthorized access, fraud, and other illegal activities, and handle account-related complaints and inquiries;

• Complying with Legal Obligations: Respond to legal inquiries, investigations, or requirements from regulatory authorities, and protect the legitimate rights and interests of you, us, and third parties;

• Sending Notifications: Send you service-related notifications (such as account security reminders, service updates, and feedback responses) with your consent; send promotional information only if you have explicitly agreed to receive it, and you can unsubscribe at any time;

• Model Training and Optimization: With your explicit consent, we may use your anonymized text prompts, uploaded images, and generated works (excluding those marked as "confidential" by you) for model training and optimization to improve the Service's generation effect. We will strictly anonymize the information used for training to ensure that it cannot be associated with your personal identity.

3. Sharing and Disclosure of Your Information

We attach great importance to the protection of your personal information and will not actively share, sell, rent, or disclose your personal information to any third party, except in the following circumstances:

• With Your Explicit Consent: We will share your personal information with third parties only after obtaining your explicit consent, and will clearly inform you of the purpose, scope, and rights of the third party to use the information;

• Entrusted Service Providers: We may entrust third-party service providers to provide technical support, server hosting, data storage, and other services (such as cloud service providers). We will sign a strict confidentiality agreement with these third parties, requiring them to only process personal information in accordance with our instructions and this Policy, and we will supervise their information processing activities;

• Complying with Legal Requirements: We may disclose your personal information in accordance with the provisions of laws, regulations, court judgments, or administrative orders, or in response to inquiries from regulatory authorities, to protect national security, public interests, or the legitimate rights and interests of you, us, or third parties;

• Anonymized or De-identified Information: We may share or disclose anonymized or de-identified information that cannot identify your personal identity to third parties for research, analysis, or service optimization purposes, which does not constitute the disclosure of personal information;

• Merger, Acquisition, or Transfer: In the event of merger, acquisition, asset transfer, or other similar transactions, your personal information may be transferred to the successor entity. We will notify you in advance (except as otherwise required by law) and ensure that the successor entity continues to comply with this Policy to protect your personal information.

4. Storage and Protection of Your Information

4.1 Storage Period and Location

We will store your personal information for the shortest time necessary to achieve the service purpose, unless otherwise required by law. After the storage period expires or you terminate the use of the Service (including account cancellation), we will delete or anonymize your personal information in a timely manner, except for the information that needs to be retained in accordance with legal provisions.

Your personal information collected by us is mainly stored in the territory of the People's Republic of China. If it is necessary to transfer your personal information overseas due to business needs, we will comply with the relevant provisions of the Personal Information Protection Law of the People's Republic of China, obtain your explicit consent, and take necessary measures (such as signing a cross-border data transfer agreement) to ensure the security of your personal information overseas.

4.2 Security Protection Measures

We take various technical and management measures to protect the security of your personal information and prevent information leakage, tampering, or loss:

• Technical Measures: Adopt data encryption technology (such as SSL encryption, end-to-end encryption) to protect the transmission and storage of your personal information; set up firewalls, intrusion detection systems, and other security devices to prevent illegal access to the server; regularly update and maintain the system to fix potential security vulnerabilities;

• Management Measures: Establish a strict information security management system, clarify the responsibilities of relevant personnel, and restrict the access authority of personal information; conduct regular information security training for employees to enhance their awareness of personal information protection; sign confidentiality agreements with employees and entrusted service providers to clarify their confidentiality obligations;

• Emergency Response: Establish an information security emergency response mechanism. In the event of personal information leakage, tampering, or loss, we will immediately take remedial measures, notify you in accordance with legal requirements, and report to the relevant regulatory authorities.

Please note that no information transmission or storage method is 100% secure. We will do our best to protect your personal information, but we cannot guarantee the absolute security of your information. You shall also properly keep your account information and access credentials, and promptly notify us if you find any abnormal use of your account to avoid losses.

5. Your Rights Regarding Personal Information

In accordance with the provisions of the Personal Information Protection Law of the People's Republic of China and other relevant laws and regulations, you have the following rights regarding your personal information collected by us:

• Right of Access and Copy: You have the right to access and copy your personal information stored by us. You can view and download your account information, service usage records, and generated works through the Service's relevant functions;

• Right of Correction and Supplement: If you find that your personal information stored by us is inaccurate or incomplete, you have the right to request us to correct or supplement it;

• Right of Deletion: You have the right to request us to delete your personal information in the following circumstances: (1) the purpose of collecting and using the information has been achieved or is no longer necessary; (2) we stop providing the Service; (3) you withdraw your consent; (4) our collection and use of your information violates laws, regulations, or this Policy; (5) other circumstances stipulated by law. After you request deletion, we will delete your personal information in a timely manner or anonymize it in accordance with law;

• Right to Withdraw Consent: You have the right to withdraw your consent to our collection and use of your personal information at any time. Withdrawing consent will not affect the validity of the information processing activities carried out based on your prior consent;

• Right to Account Cancellation: You can cancel your account through the Service's relevant functions. After account cancellation, we will delete or anonymize your personal information in a timely manner, except for the information that needs to be retained in accordance with legal provisions;

• Right to Complain and Report: If you believe that our collection and use of your personal information violates laws, regulations, or this Policy, you have the right to complain to us or report to the relevant regulatory authorities.

To exercise the above rights, you can contact us through the Address: 3rd Floor, Building 2, Hangcheng Zhigu Zhongcheng Future Industrial Park, Bao'an District, Shenzhen City; Tel: 86 0755-23103569; Email: support@cbd-3d.com provided in this Policy. We will verify your identity in a reasonable manner and respond to your request within the time limit stipulated by law.

6. Protection of Minors' Personal Information

The Service is mainly intended for users aged 18 and above. We do not actively collect personal information of minors under the age of 18. If you are a minor under the age of 18, you must use the Service with the prior consent and supervision of your legal guardian, and your guardian shall be responsible for your use of the Service.

If we inadvertently collect personal information of minors without the consent of their guardians, we will delete the relevant information in a timely manner upon learning of it. Guardians who find that their minor children's personal information has been collected by us can contact us to request deletion of the information.

We will establish a minor protection mechanism, including but not limited to setting up minor mode (if necessary), restricting the use time of minors, and shielding inappropriate content, to protect the legitimate rights and interests of minors.

7. Cookies and Similar Technologies

To improve the Service experience and optimize the Service, we may use Cookies, web beacons, and other similar technologies to collect and store your service usage information (such as your login status, usage preferences, and browsing history). These technologies do not collect your personal information that can identify your identity independently.

You can adjust the browser settings to refuse the use of Cookies, but this may affect the normal use of some functions of the Service (such as automatic login).

8. Updates to This Policy

We reserve the right to update or modify this Policy at any time. When we make material changes to this Policy (such as changes in the scope of information collection, use purposes, or sharing methods), we will notify you through prominent notices on the Service or via the contact information you provided (such as email, SMS). Your continued use of the Service after the update of this Policy constitutes your acceptance of the updated Policy.

You can view the latest version of this Policy at any time through the Service's relevant page.

9. Contact Us

If you have any questions, comments, or complaints about this Policy or the protection of your personal information, or if you need to exercise your rights regarding personal information, please contact us at:

Address: 3rd Floor, Building 2, Hangcheng Zhigu Zhongcheng Future Industrial Park, Bao'an District, Shenzhen City; Tel: 86 0755-23103569; Email: support@cbd-3d.com

We will verify your identity and respond to your request within 15 working days after receiving your contact.

Last Updated: March 16, 2026